All sales and/or renewals are final. No refunds will be processed. Please be sure you understand what the service is, how to get setup and how to operate before completing a purchase.
We strive to have the highest uptime percentage possible but this is not a 100% guaranteed situation. Channels go down, channels are added/removed/re-categorized and the same goes for the VoD content across both services. Refunds on hardware purchases are on a case by case basis and dependent on the seller.